Who is responsible
Torren Athletics Nutrition Inc., 68 Monteverde Avenue, Barangay 27-C, Davao City, 8000 Davao del Sur, Philippines. Direct all privacy questions to [email protected].
Legal framework
We handle personal records strictly under Data Privacy Act of 2012 alongside enforceable regulations in Philippines. Should any conflict arise between our written terms and statutory legislation, the law takes precedence.
What we collect
Purchasing requires specific fulfillment details: full name, destination address, email contact, phone number, and selected supplements. We do not handle or store card data on our servers. Browsing sessions log routine technical telemetry, such as IP addresses, browser specifications, and viewed pages, using the cookies outlined below.
- Customer contact and shipping details including legal name, Philippine delivery address, email, and mobile telephone number
- Transaction records, purchase order history, and settlement confirmation logs
- Technical telemetry including Internet Protocol address, browser specifications, and device operating system parameters
- Customer service correspondence, inquiries, and delivery feedback
Why we use it
- To fulfill sports supplement orders, arrange transport, and manage product returns.
- To respond to user inquiries and transmit order fulfillment notices.
- To safeguard digital infrastructure and evaluate platform performance.
- To send promotional training or product updates when explicitly requested, with opt-out links on every distribution.
Third parties with data access
Logistics carriers receive parcel delivery data. Payment partners receive necessary transaction information. Server hosts and analytics vendors process records under strict contractual limits. Selling your personal records is prohibited.
In compliance with the Data Privacy Act of 2012 of the Philippines, Torren Athletics Nutrition Inc. never sells, rents, or trades customer personal records to third parties for commercial gain or targeted advertising.
Data retention periods
Purchase records remain stored in compliance with statutory financial regulations before secure deletion. Profile data stays active until you choose to terminate your account. Analytics metrics are retained for 14 months.
Your rights
Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, data subjects hold explicit legal rights to be informed, to access personal records, to object to processing, to request correction or blocking of inaccurate entries, to obtain data portability, and to petition the National Privacy Commission for indemnification in the event of statutory violations.
Security
Torren Athletics Nutrition Inc. does not collect, process, store, or transmit payment card information. Customer checkout is conducted solely through Cash on Delivery or Direct Bank Transfer, rendering payment card data security regulations inapplicable to our digital storefront.
Questions about this policy
Contact our team at [email protected] or dial +63 459 058 585 during Mon-Thu 07:30-16:30, Fri 07:30-15:15. We reply to all messages within one business day.